Support & FAQ's
Please browse some frequently asked questions below. If you need help with your order, the best way to contact us is by emailing info@crackingcapture.com. You can also give us a call on 07545 123292 or 07581 259828. We're typically at photoshoots during the morning so afternoon is usually the best time to call.
Q. I have missed the order deadline for photographs, can I still make an order?
A. Yes, please either call or email us with your order. If we haven't already delivered the photographs back to the nursery we will include your order in the batch, otherwise a small postage fee (typically £4.00) may apply.
Q. I haven't received or lost my child's order form.
A. Just send us an email with your child's name and the nursery they had their photographs taken at and we can email your order form directly to you.
Q. I have forgotten to enter my child's name, nursery or order form number when I made a payment online.
A. Please email us your childs information along with your payment reference. We can then reference this to your order.
Q. Can I order my photographs online?
A. You can only pay for your order online and then hand in your order form to the nursery. However if you are unable to do this or are making a late order you can email us what you would like.
Q. If I purchase digital images, can I print my photographs elsewhere?
A. Yes once you purchase the digital images all copyright of the images are owned by you. Most of our images are suitable to be printed up to 24"x16"!
Q. How long do the photographs take to be delivered to the nursery after I order?
A. All the photographs should be delivered back to the nursery 2 weeks after the order deadline. However in most cases it's usually within a week.